Organization: UN Children’s Fund
Country: Brazil
Closing date: 12 Jun 2017
If you are a committed, creative professional and are passionate about making a lasting difference for children, the world’s leading children’s rights organization would like to hear from you.
For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children’s survival, protection and development. The world’s largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.
Purpose of the Position
The Marketing Officer (Information and Analysis) will be responsible for all data processing, database management and related activities. The main objective is to constantly optimize processes in order to maximize effectiveness of data entry, data management and increase the success rate of payment processes (debit, credit cards and via invoices, amongst new payment methods that could be explored). Apart from these operational responsibilities, the Marketing Officer (Information and Analysis) will also use the database information in order to allow the team to optimize our acquisition campaigns and maximize our retention and donor value.
Summary of key functions/accountabilities
1.Supervision of Database processes, workflows and performance – Act as Database Manager, running DPO Updates in coordination with vendor and GVA Specialist. Define the creation and accountabilities of system users- Constantly analyze the current data flows and processes and optimize them assuring that the pledges are converted to effective transactions- Reduce the amount of manual interventions in the data administration processes in order maximize the data accuracy. Perform quality checks of the information in the donor database and develop concrete actions in order to improve the data quality- Maximize the data quality of the donor database by increasing the level of available, crucial information and the accuracy of that data- Establish data flows with our external partners with a strong focus on automatization and data quality and constantly monitor the data transfers- In coordination with the Sr. IT Assistant, control data security and confidentiality procedures being applied to preserve database integrity and data security of the donors´ database- Knowledge of the overall design and operating principles related to database administration and financial business process- Search and selection of reliable and cost effective suppliers. Participate in CRC and other administrative mechanisms. Prepare Terms of Reference for quotations and follow up quotation process. Develop, follow up and monitor the agencies and supplier’s contracts and payments
2.Payment processing– With a growing active donor database, it is crucial that the payment processing is constantly monitored and optimized. Given the different payment options that we offer to our pledge donors, it is important these processes are being followed up with a high level of importance- Constantly monitor and analyze the payment processes and take the necessary actions in order to improve the success rates of the transactions- Work closely together with the different banks, credit card companies, utility companies and other providers in order to optimize the payment flows and to reduce the response time in case of problems- Constantly optimize our internal flows and improve the effectiveness and the efficiency of our processes
3.Monitoring and evaluation– Monitor all data related processes and using this information in order to define the necessary measures to improve the KPI’s that are measured- Monitor all payment transaction related processes and using this information in order to define the necessary measures to improve the KPI’s that are measured- Monitor and evaluation the data quality in the database and defining the necessary measures in order to improve where necessary- Audit the database at various levels to produce key metrics and detect data anomalies, and propose solutions- Update exhaustive donor database reporting system periodicallyto support timely decision making of different RM&P aspects related with donors and supporters
4.Data mining and segmentation– Use data in order to understand trends regarding donor acquisition, donor retention and donor optimization- Define segments in order to enable the individual fundraising team to optimize their campaigns and assure a proper contact with each donor according to their status- Use data in order to allow the individual fundraising team to initiate new activities such as legacy giving, middle and major donor fundraising
5.Effective leadership and supervision of the Database team, be them staff or consultants– Provide necessary guidance and information to allow the team to accomplish the work plan- Provide guidance in terms of segmentation, codification, database clean up, set up and enrichment parameters- Ensure UNICEF Financial rules and regulations as well as completion of PAS both own and that of all staff under supervision by deadlines- Use Vision to different administrative and financial processes- Control income and expenditure
Qualificationsof Successful Candidate
Education
– First level University degree (Bachelor’s or equivalent) in Marketing, Business Administration, Communications or related field is required.
Experience
-At least one (1) year of practical professional experiencework experience in database management and design and implementation of workflows and processes is required.
– Additional years of relevant experience in the above mentioned fields is a strong asset.
– Experience with Donor Perfect Online, as well as experience in fundraising and in supervising people isdesirable.
Language Requirements
– Fluency in English and Portuguese required. Knowledge of an additional UN Language (Arabic, Chinese, Russian, Spanish) is considered an asset.
Competencies of Successful Candidate
Core Values
Commitment
Diversity and Inclusion
Integrity
Core competencies
Communication (II)
Working with People (II)
Drive for Results (II)
Functional Competencies
Relating and Networking (II)
Persuading and Influencing(II)
Planning and Organizing(I)
Entrepreneurial Thinking(I)
To view our competency framework, please click here.
Note: Please note that this Vacancy Announcement is open for competition to Brazilian nationals only.
In relation, please note that all candidates who wish to apply to this Vacancy Announcement are requested to prepare and submit their respected UNICEF applications in English language.
*Only shortlisted candidates will be notified.
UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organisation.
How to apply:
UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization. To apply, click on the following link http://www.unicef.org/about/employ/?job=504968