Organization: Niños de Guatemala
Country: Guatemala
Closing date: 01 Sep 2017
Volunteer Program & Groups Manager
Job Description
The Volunteer Program and Groups Manager (VPGM) runs, manages, and improves the Volunteer Program and Volunteer Groups Program. The Manager recruits quality volunteers mostly from abroad but also locally and encourages them to fundraise towards NDG´s programs prior to arrival.
The VPGM also manages all volunteers upon arrival Guatemala, and motivates them to continue fundraising upon returning to their home country. The VPGM is also in charge of the Ambassador Program which strives towards creating and strengthening international networks and contacts.
Responsibilities
Communication
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Create and maintain a constant, motivational, and engaging correspondence with past, future, and potential volunteers/groups in order to ensure a positive experience and recurring volunteers/groups
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Effectively facilitate all potential and current volunteer and group communication including programming Skype calls for interviews, sending helpful and comprehensive information in addition to using Facebook messaging with all current volunteers
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NDG Volunteers and Groups Facebook Group management, updating and development including taking photos on site
Recruitment
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Create a structured recruitment program using dedicated tracking software for cold and warm contacts in order to increase volunteer and group numbers
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Improve promotional and outreach material for the Volunteer and Groups Program.
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Develop electronic and physical recruitment materials for cold and warm contacts
Logistics
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Ensure a positive volunteer experience and create a fun, safe, and social environment
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Coordinate volunteer activities in-country and remain on call during their visit for emergency assistance
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Carry out new volunteer and group orientations
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On the ground support and problem solving
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Organise and attend weekly volunteer local social activities such as Salsa classes, chocolate museum visits and more
Program Improvement
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Work in collaboration with academic coordinators to design new programs in addition to improving current programs.
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Actively promote and constantly expand the Volunteer and Groups Program as a fundraising tool for NDG
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Improve the quality of program materials
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Develop and implement long-term department plans and strategic goals
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Manage monthly financial and project goals
Ambassadors Program
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Create and improve the Ambassadors Program to ensure that ex volunteers and Groups remain involved and engaged with the Organisation post departure
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Increase engagement and Fundraising totals through the Ambassador Program
Requirements
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At least 2 years demonstrated experience managing and recruiting volunteers
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Fluency in English and Spanish required
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Culturally sensitive to Guatemalan and western cultures.
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Demonstrated experience managing fundraising or sales goals
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Impeccable social skills
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Experience in strategic planning
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Demonstrated commitment to providing excellent customer service
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Passionate & Energetic personality
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Previous experience in event planning, facilitation, or sales is considered an asset
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Excellent communication skills and a professional work ethic
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Dedication to NDG’s mission and oriented to its goals
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Highly-organized person with excellent time management skills
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Ability to envision and execute projects independently
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Ability to handle stress and manage several projects at once
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Able to work in an international environment, preference to those with experience living in Guatemala or Central America
We offer
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A locally-competitive monthly salary, with opportunities for professional growth
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Frequent opportunities for internal capacity-building and on-going professional development
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An international, multi-cultural work environment
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Working hours Monday to Friday from 8 a.m. to 12 p.m. and from 1 to 5 p.m.
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12 month contract with the possibility of extension based on performance.
How to apply:
Application
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Please send your cover letter and CV to: hr@ninosdeguatemala.org and include “Volunteer Program and Groups Manager” in the subject field
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Deadline September 1st. If necessary, applications will be reviewed until the position has been filled
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Start date September 18, 2017
