El Salvador: Head of Mission

Organization: International Rescue Committee
Country: El Salvador
Closing date: 26 Nov 2017

Job Title: Head of Mission

Sector: Program Administration

Employment Category: Fixed Term

Location: El Salvador

Job Description The International Rescue Committee (IRC) responds to the world's worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict and disaster and the host communities which support them, as well as those who remain within their homes and communities. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

In recent years, the region known as the Northern Triangle, comprising El Salvador, Guatemala and Honduras, has seen a dramatic escalation in violence by organized criminal groups. Homicide rates are among the highest ever recorded in the region and are as deadly as many contemporary armed conflicts such as Syria, Iraq and Afghanistan. Disappearances, forced recruitment into gangs, and the sexual exploitation of women and girls also form part of the pattern of violence. The overwhelming majority of survivors of sexual violence are between the ages of 10 and 19 years. The scale and severity of the epidemic of violence has caused people to flee their homes and seek international protection in record numbers. According to UNHCR roughly 164,000 refugees and asylum seekers have been forced out of the Northern Triangle of Central America (NTCA) with reports of over 700,000 internally displaced as of 2015.

In response, (following initial assessments to identify gaps in the areas of protection & partnership development), the IRC has decided to open a country office in El Salvador and is launching an integrated protection pilot programme (with possibility of later continuation and scale-up) to help meet the acute needs of people displaced by violence, as well as those returning to the country following deportation. This programme will use innovative approaches to deliver humanitarian programming, primarily through a partnership approach with local civil society organizations.

SCOPE OF WORK The Head of Mission's core responsibilities will be to: support the start-up and management of the IRC office and activities in El Salvador; represent the IRC to external stakeholders at all levels; develop strategic relationships and engage in the national dialogue around internal movement due to violence, identify and cultivate partnerships/funding opportunities in coordination with IRC teams across the organization; engage in appropriate and coordinated advocacy and communications on relevant issues; and explore and develop IRC's longer-term presence in El Salvador and the Central American region.

The Head of Mission is responsible for overall leadership and supervisory management of IRC operations in El Salvador, including stewardship of resources, staff safety, security and risk management within a complex operating environment, program quality and accountability, and performance management. The Head of Mission is the IRC's representative to the Salvadoran government, donors, international organizations, and other NGOs/civil society. S/He will provide overall oversight and guidance for IRC's presence and implementation of pilot programming in El Salvador, and will be expected to work effectively across the organization to deliver high-quality programs, advocacy and strategic engagement.

Success in this position requires an individual with strong initiative and a demonstrated ability to lead teams and work effectively with colleagues/functions based in different locations, and represent the IRC and our work to a range of internal and external audiences (including media relations). Additionally, the Head of Mission will be expected to have exceptional communications and risk management skills and proven experience in developing networks and building partnerships.

The Head of Mission will be directly responsible for the overall coordination and strategic direction of the program, providing supervision and coaching for line reports, leading teams to deliver responsive, high-quality technical support to the efforts of actors working with displacement within the country including civil society, government, and NGOs, ensuring efficient management of funds for results, compliance and high-quality, timely reporting, and oversight of financial management systems.

Based in San Salvador, the El Salvador Head of Mission will report to the Director of the Emergency Unit in New York. The post will receive support from headquarters/regional staff in the areas of program quality, new business development, safety and security management, finance, and operations management.

The Head of Mission will have a small core team under his/her direct supervision during the pilot phase of the operations in El Salvador, including a Senior Program Manager (Protection), Finance Manager, Safety and Operations Manager, HR Officer, and an Admin and Procurement Officer.

RESPONSIBILITIES Leadership and Representation

Establish and lead the country program by maintaining open and professional relations with colleagues, promoting a strong team spirit and providing guidance, oversight and resources to enable staff to perform successfully;
Initiate and sustain strong, mutually beneficial and authentic partnerships with organizations in El Salvador;
Seek out and pursue opportunities to raise the profile of the work of the IRC and its partners in El Salvador, as well as the lives and needs of the people the IRC seeks to serve;
Play a leadership role in efforts to improve coordination around issues and needs related to people displaced by violence.

Strategic Direction, Program Quality, Partnerships and Growth:

Set the strategic vision and direction of the program to develop the highest quality technical assistance that is adapted to the Salvadoran context;
Align programming to the IRC's mission and strategy, sectoral expertise and technical standards;
Remain current on national, regional and international issues impacting the program and partners, and develop responsive strategies to ensure the IRC's mission can be carried out appropriately in rapidly changing contexts;
Ensure program alignment with and involvement in meeting regional and global objectives;
Identify opportunities for appropriate expansion and growth of programs following the pilot period of operations in country, supported by the acquisition and investment of human resources;
Develop and maintain a high level of understanding of donor priorities, country plans and planned funding initiatives;
Maintain and expand participation with key donors, host government, local stakeholders and relevant policy and coordinating bodies.

Fundraising and Budget Management

Ensure submission of appropriate, timely high quality proposals and lead required donor negotiations;
Monitor and identify appropriate sources for match fund requirements and coverage of funding gaps;
Provide timely and effective oversight of the financial position of the country program including identification and implementation of required changes to match funding levels;
Maintain effective and coordinated budget monitoring processes for grant funds and discretionary funds.

Security and Operational Management

In coordination with the Operations and Security Manager, ensure that the security management plan for the country program is updated and that there is consistent monitoring and analysis of the security environment, along with adherence by all staff to the IRC security protocols and procedures;
Oversee the opening of the IRC office in El Salvador, coordinating all operational aspects with support from HQ/Regional departments;
Oversee the development, deployment and utilization of IRC's Global policies including financial and operational policies, procedures, and systems to deliver compliance with IRC and donor requirements;
Supervise and mentor direct-report staff, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback, and leading documented semi-annual performance reviews;
Model and encourage active practice of the principles of the "IRC Way – Global Standards for Professional Conduct";
Maintain a healthy and empowering office environment that encourages open, honest and productive communication among IRC staff and with partner organizations;
Maintain open communications with regional management staff, regional technical advisors, and HQ departmental staff.

Human Resource Management, Staff Development & Retention

Develop a positive work environment for all staff supported by a professional level human resource management function;
Support and hold management staff accountable for providing staff development opportunities and planning;
Work with regional or HQ HR staff to identify and implement recruitment and retention strategies.

Qualifications

University degree in related field or equivalent experience.
8 years' experience leading complex emergency response projects and/or programs requiring extensive judgment and interpretation. Professional experience in the Northern Triangle region is required, experience in El Salvador is preferred.
Strong initiative skills
Proven abilities in all aspects of project design and implementation including start-up phases
Demonstrated ability to support coordination of peer agencies, local government and community leaders to work effectively towards a common and agreed upon result.
Demonstrable experience in capacity building of partners (civil society, public and/or private sectors);
Demonstrated ability to evaluate and implement best practices and processes affecting multiple technical specialties to achieve rapid, consistent and high quality outcomes.
Experience developing, resourcing and leading on multi-donor budgets, and complex projects spanning multiple technical specialties.
Strong security management experience
Fluency in Spanish and English required

Work environment:

This position is based in San Salvador with some travel within the country and region.
The security phase for El Salvador is Orange, and all employees are required to abide by any security directives put in place.

How to apply:

Please follow this link to apply: http://www.aplitrak.com/?adid=a2F0cmluYS5taWxsZXIuNDI0MTMuMzgzMEBpcmNjZC5hcGxpdHJhay5jb20